2017-18 Fuel Oil Pre-Payment Programs NOW AVAILABLE! Please call for more information 215-822-0515
  • Full Service…Family Operated…Serving The Bux-Mont Area For Over 50 Years.

    Count On Bi-County Inc For Safe & Reliable Year Round Comfort In Your home!

FAQs

Why is heating oil red?
After refining, No. 2 heating oil is the color of champagne.  For tax purposes, regulations require that heating fuel be dyed red before it is sold.  This is so the authorities can tell the difference between heating oil and on-road diesel fuel.  The dye has no effect on the fuel and how it burns.

What is the average consumption of a household?
The Oil heat Industry has made great progress with energy conservation. In 1978 the average American home burned 1,297 gallons per year. In 2005, the average number of gallons burned is 860. This is a 33.6% decrease per household! A new system offers exceptional efficiency – you could save up to 25% or more in heating and hot water costs.

What is the reset button and why should I only press it once?
Primary controls have a reset button. This button allows the homeowner to restart the burner should a problem cause the unit to shut down. (For example, burners may need to be restarted after a power outage.) Pushing the reset button should get the burner running, but if the safety switch shuts the burner down again, the homeowner should call for service. Homeowners should NEVER push the reset button more than once because it might cause excess oil to be pumped into the combustion chamber. This will result in a lengthy and costly repair.

What is degree day monitoring? 
The degree day system was developed by heating engineers who wanted a method to relate each day’s temperatures to the demand for fuel to heat and cool buildings.

To calculate the heating degree days for a particular day, retail heating oil dealers find the day’s average temperature by adding the day’s high and low temperatures and then dividing by two. If the number is above 65, there is no heating degree days that day. If the number is less than 65, dealers subtract it from 65 to find the number of heating degree days.

For example, if the day’s high temperature is 60 and the low is 40, the average temperature is 50 degrees. 65 minus 50 equals 15 heating degree days. Cooling degree days are also based on the day’s average minus 65. They relate the day’s temperature to the energy demands of air conditioning. For example, if the day’s high is 90 and the day’s low is 70, the day’s average is 80. 80 minus 65 equals 15 cooling degree day.

How does an oil heating Furnace Heating System work?
For an Oil Furnace System:
The thermostat (1) sends a signal to the controls (2) on the burner (3). The fuel pump (4) draws oil through a filter (5) to the burner. The burner turns the oil into a fine spray, mixes it with air and ignites it in the combustion chamber (6), causing the chamber to become very hot. Air absorbs heat in the heat exchanger (7). A blower (8) sends this air through ducts (9) to heat the home. The air eventually circulates back to the heat exchanger and the cycle continues. Combustion emissions are vented out the flue (10).

How does an oil heating Hydronic Boiler System work? 
The thermostat (1) sends a signal to the controls (2) on the burner (3). The fuel pump (4) draws oil through a filter (5) to the burner. The burner turns the oil into a fine spray, mixes it with air and ignites it in the combustion chamber (6), causing the chamber to get very hot. Water circulates around the combustion chamber. A circulator (7) pumps the heated water through radiators or baseboards to heat the home. An expansion tank (8) adjusts to varying pressures. Eventually, the water returns to the heating unit to begin the cycle again. Combustion emissions are vented out the flue (9).

What is the difference between “automatic” delivery and “will call”?
“Automatic” delivery means that we will automatically determine when you need fuel by using degree day monitoring. You do not need to place a call to ask us to deliver oil because we will automatically deliver fuel on a regular basis–and you are assured of never running out of fuel.

“Will-call” means that you will monitor your own consumption and “will call” us when a delivery is needed.

Is it normal for my oil tank to give off an odor?
No, a properly functioning oil tank should not produce odors. If you notice an oil smell in the building it may be a sign that there is a problem with your tank, the piping, or your heating appliance. You should call us about this.

Can I determine the age and life expectancy of my heating system?
One way to determine a system’s age is by checking the serial number; the date of manufacture is sometimes “hidden” within the serial number. Look for labels and tags near the unit. It’s possible that the installer tagged the system with the date of installation.

As far as longevity is concerned, oil-fired boilers and furnaces easily provide 20 years of service if properly maintained and serviced. Many of these units last even longer providing quality service to the homeowner for many years.

Contact Info

Bi-County Inc
10 North Kerns Ave
Chalfont, PA 18914

Phone: 215-822-0515
Fax: 215-822-7403

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